Managing Fear in your Clients
A highly practical, 3 hour workshop covering how to manage fear in your clients.
How to prepare them (and yourself) and, how to cope if your ninja preparation isn’t quite as good as you wished. Delivered by a psychologist and a hugely experienced outdoor instructor.
This is not a mental health first aid course.
Who is it for ?
Whilst primarily aimed at outdoor instructors, it is suitable for anyone who takes others into the outdoors.
Managing Fear in your Clients – Course Overview
Fear is one of the larger hurdles on the road to success. Whilst elements of fear apply equally to an important presentation in front of a large audience and falling of a cliff, how you as an outdoor professional manage the situation will be different.
During the workshop, we gain a basic understanding of the “fight or flight” response and teach some simple, highly practical models you can use to explain this natural phenomenon to your clients. Equipped with this basic understanding of fear, we look at range of different ways we can manage it within a group / individual to get the best outcome.
Whilst we normally associate anxiety with heights and scrambling / climbing different individuals have different triggers. We learn how to spot the early signs of anxiety, what we can say and where to position ourselves to prevent in worsening.
If there is a significant fear response from a client, we learn what to do and what to say (and importantly what not to do or say). How to manage the overall situation and coach the individual. We also look at how to constructively draw out the best aspects to optimise performance.
We also make sure we all understand the difference between coaching and counselling and when we need to signpost greater support to clients.
Managing Fear (in your Clients) – Course Format
After some brief introductions at 1830 we dive into straight in. During the session we cover:
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- What’s normal
- Practical psychological models around fear & managing it
- How to spot the anxious client
- How to reduce general anxiety within a group
- How to reduce anxiety before the client experiences a significant stimulus
- How to help a client manage their fear whilst they are receiving a significant stimulus
- How to constructively coach to optimise performance
- Different conversations and when to have them, including understanding the boundaries between coaching and therapy
- Knowing where and how to signpost clients who may need additional support.
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Course Details
- Location: Peak District
- Cost: £25
- Duration: 3 hours
- Ratio: 2:12
- Level: Instructor
More Information
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Course Dates
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Bespoke Dates and Locations
We can if required deliver these courses at your place of work or add additional courses to an overall package.
Please contact the office and we will arrange some dates to suit your diary.
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Meeting Point
The course will meet at the Sir William Hotel at 1830 in the village of Grindleford. The village has good bus and train links with Sheffield and good train links to Manchester.
The hotel has ample free parking.
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Equipment Required
Please bring yourself a notebook and an open mind.
A full equipment list is in the joining instructions.
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Accommodation Options
This Beyond the Edge course is non-residential to allow you to select between a thermarest or 5 star hotel as you require. There is lots of accommodation in the Hope Valley and we recommend the Sir William which offers BtE clients a discount and this course runs from here.
Further details and other options are listed on our Accommodation page.
FAQs
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How do I book ?
The best way is via this webpage. Choose the date from the options on the above and then submit your booking and request an invoice or pay. If your course is under six weeks away you must pay the full amount.
For bespoke events get in touch first so we can check diaries and if required give you a quote. Get in touch by either calling the office on 01142 631 155 or emailing us.
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Does the course include accommodation ?
Not usually! We prefer to let you choose where you will be most comfortable. This may be in a tent or in a luxury hotel.
In the Peak District we work out of the The Sir William hotel. This is a comfortable, dog friendly Inn with stunning views over the Hope valley and it also serves great food. We recommend that you stay here as they are well versed in looking after walkers and climbers, offer a discount to BtE clients and it’s a 30 second commute from the breakfast table to our meeting room!
Further details and other options are listed on our accommodation page.
For bespoke courses and events we can arrange whatever you desire from a bivouac under the stars to a spa hotel.
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Children, Parking, Dogs, COVID and everything else...
You will find all of the most frequently asked questions and their answers on our FAQ webpage.
